ACheck with staff at the nearest station if you forgot something in a station or train. Tell the station staff the following.

If it is found, you can collect it at the station where it is being held. (Note that if we pass on your belongings to the police for safe-keeping, you will have to collect them from that police station. )

When you come to collect your belongings, you will need to provide your name and address and show us ID. Please note that you will have to pay the travel costs to come and collect your belongings.

AChildren aged six or over need a ticket. Child fares are half adult fares. (This applies to limited express tickets and reserved seating tickets as well.) However, amounts will be rounded up to the nearest ten yen. (*Example: If the adult fare is 150 yen, the child fare will be 80 yen.)

Children under six years can ride free, but please note that the following cases will require a child fare ticket:

- When not accompanied by an adult fare passenger.

- Up to two children can ride free accompanied by an adult or child fare passenger.

- When an infant or baby uses a reserved seat.

- When the infants are part of a group tour, or accompanying members of a group tour.

AYou can also buy them at the following locations:

● RAPI:T, Southern, Koya, Rinkan

Major Nankai stations, major Nankai Travel International agencies, major travel agencies nationwide

● Semboku Liner

Major Nankai stations and all stations along the Semboku Line (save for Fukai Station)

*You can also buy tickets on the day from the Reserved Seat Ticket Machines if there are any seats available.

AIf you do not need your tickets, you can get a full refund minus a handling fee.

AItems that can and cannot be taken on board a train are as follows.

Items you can take on board are only those that are not likely to impede smooth train operation. Up to two items with a maximum combined length of no more than 250 cm and weight of no more than 30 kg can be taken on board. Items longer than 2 m cannot be taken on board.

● Free

- Bicycles must be folding or collapsible bicycles folded/collapsed and stored in their own carry bag.

- Surfboards must be in their own carry bag.

- Exercise or leisure equipment, or musical instruments, may exceed the permitted length if they are in their own carry cases and can be stored on board upright.

- Wheelchairs must be no more than 120 cm in length and height, and no more than 70 cm in width.

- Wheelchairs must be no more than 120 cm in length and height, and no more than 70 cm in width.

* Note that personal items such as umbrellas, canes, handbags, shoulder bags, and so on do not count towards your carry-on limit.

● Fee charged

Small dogs, cats, birds, or other small animals (Not including wild animals or reptiles). They must be carried in a container no bigger than about 90 cm total in all dimensions, and no longer than 70 cm, and with a total laden weight of no more than 10 kg.

*One carry container will be charged 280 yen. Please buy the carry-on ticket at a ticket machine at your departure station.

● Prohibited items

Hazardous items, stoves, animals, or items that are unclean or give off a stench that will upset other passengers.

AMobile phone etiquette

● Please switch your phone to silent mode and avoid talking on it. This can lead to trouble between passengers.

● If you are in the Priority Seating area, please switch off your phone when it is crowded. Implanted medical devices can be affected by phones.

● If you are in a limited express seat that requires a separate limited express ticket, please switch your phone to silent mode and only make calls on the inter-car connecting sections.

AThere are posters (in both the trains and stations) and announcements urging passengers to notify the conductor or station staff if they are affected by a nuisance in the train, or witness a nuisance. We also work with the Railway Police and may request the police to board the train or other such measures needed to actively prevent nuisances.

ADesires by our customers to make our facilities completely smoke-free, and the Health Promotion Act regulation requiring operators of facilities used by large numbers of the public to enact measures to prevent passive smoking, mean that as of April 1, 2011, smoking was banned throughout our stations, and all ash trays were removed.

AInside the carriages, the temperature in summer (cooling) is automatically set to 26°C (or 28°C for carriages with a higher set temperature), and 18°C in winter (heating). This temperature is automatically regulated, but there can be differences in carriage temperature caused by how many people are inside, passenger ages and clothing, or how close you are to the air conditioning vents. Also, people experience heat and cold in different ways. Our passengers have provided us with numerous and varied suggestions. We will take these opinions under advisement and work to improve your passenger experience.

AOn weekdays, Nankai Railway now sets aside carriages for the use of women only during the time periods below. We ask for your understanding and cooperation.

● Men are allowed to board in the following circumstances.

Boys aged 12 or under

Men who are physically disabled, and their caregivers

● Zones (start and end stations)

Nankai Line: Wakayamashi/Kansai-Airport <--> Tengachaya

Koya Line: Hashimoto/Rinkanden-Entoshi <--> Tengachaya

Sembokukosoku Line: Izumi-Chuo <--> Tengachaya

● Carriage positions

The 4th carriage of an 8-car train in the Namba direction

AYour limited express tickets will be scanned by the conductor using a hand-held terminal. Please make sure you are seated in the seat shown on your ticket. If you are not, the conductor will need to see your limited express ticket. If you are in your assigned seat, you will not, as a rule, have to shown your express ticket.