Q1　What is the cutoff age between adults and children?

Adult…12 years and up

Child…6 years to 12 years old 

Young child…1 year to 6 years old 

 ※Admission is free for up to 2 persons in the case of a young child accompanied by an adult or child. 

Q2 How long is a Enoden ordinary ticket valid for

Valid only on the day of release. the day of release.

Do you want a refund?

・Enoden ordinary ticket

The price is 200 yen ※Only before start of use.

「Noriorikun」 

The price is 220 yen ※Only before start of use.

Q4 What is the settlement amount when you make a transfer?

Enoden ordinary ticket・・・You will be required to pay the difference in fare.

If you lose your ordinary ticket?

You will be charged the fare from the station where you boarded, 

Q6 What should I do with my ticket when getting off at an unmanned station?

・Either hand it over to a nearby conductor or throw it away into a used ticket collection box.

・If you are using an IC card, please swipe it on the touch panel on the simple ticket gate.

・If you are using an IC card, please swipe it on the touch panel on the simple ticket gate.

Yes, you can use PASMO. Besides PASMO, you also use Suica, Kitaca, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, and SUGOCA.

Q8　When can I charge my IC card?

You can charge your IC card at an automatic ticket vending machine installed at all stations..

Q9 What should I do if my IC card is in error?

Please ask the station staff.

At unmanned stations, please contact the attendant on the intercom next to the automatic ticket vending machine.

Q10　Can I use the Japan Rall pass?

Not available

Q11　Is smoking allowed?

Smoking is prohibited at all stations and on trains at all times.(including electrically heated cigarettes and e-cigarettes).

Q11　Is the use of mobile phones allowed?

Please refrain from talking on your mobile phone on the train. In the vicinity of priority seats, please power off your mobile phone when the train is crowded．

Q13　Are bicycles allowed on trains?

If they are either taken apart or folded and stored in a dedicated bicycle bag. No fee is charged.

※Depending on congestion levels, bicycles may be refused on trains.

Q14 Where is Fujisawa Station on the Odakyu Line?

Exit the Enoden ticket gate, follow the pedestrian walkway, and go down the stairs in front of the JR ticket gate.

Q15　Are Enoshima Station and Katase-Enoshima Station the same station?

Enoshima Station is a station of Enoden. Katase-Enoshima Station is a station on the Odakyu Line and is about a 10-minute walk away.

Q16　Where can I see Mt. Fuji from inside the train?

It is between Inamuragasaki Station and Kamakurakoukoumae Station.