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Let’s Go by Water Bus!

FAQ

Vessels

  • Is it possible to board a cruise without a reservation?

    We accept reservations 6 months in advance only for groups (15 adults or more). Individual passengers are requested to purchase their ticket at the departure point on the day of the cruise. However, because the Ichinichi Yurari Tabi and Edo Tokyo Burari Tabi, which take place on certain days only, are usually congested, even individual passenger bookings for just these trips must be made at least one month prior to the date of use (i.e., reservation-only system in effect)

  • Are cruises operated every day?

    Cruises are not operated on Mondays (the following day if Monday is a national holiday) as a basic principle. Cruises are also not operated during the year end/new year period. There are cases in which cruises are operated on non-operation days during the cherry-blossom period, Golden Week, and the summer period. Contact us for further details. (Tokyo Mizube Cruising Line Tel: 03-5608-8869)

  • Where can I purchase cruise tickets?

    Tickets are sold on the day of departure at all arrival and departure points at Ryogoku Rivercenter,WATERS Takeshiba, Odaiba Seaside Park, Kasai Rinkai Park, Asakusa Nitemmon and Sumidakuyakushomae. At unattended arrival and departure points, the tickets are sold on board after boarding. Contact us on the day of departure for details on cruise operations. (Tokyo Mizube Cruising Line Tel: 03-5608-8869)

  • Do you use a coupon system?

    Coupons can be purchased from travel agencies. However, it is necessary to exchange the coupons for boarding tickets at the boarding points on the day of the cruise. Contact us for details on coupons. (Tokyo Mizube Cruising Line Tel: 03-5608-8869)

  • What is the procedure at unattended arrival and departure points?

    Unattended arrival and departure points are the points other than Ryogoku Rivercenter,WATERS Takeshiba, Odaiba Seaside Park, Kasai Rinkai Park, Asakusa Nitemmon and Sumidakuyakushomae. The vessels will moor at the boarding points at the times specified for departure, and the crew or other officials will provide all the information you need. Wait by the gates. Boarding tickets can be purchased from the crew and other officials.

  • Is it possible to board cruises while in wheelchairs?

    Wheelchair access is available within some of the vessels and at some of the arrival and departure points. There are vessels and arrival and departure points with limited access, so please contact us to confirm the details. (Tokyo Mizube Cruising Line Tel: 03-5608-8869)

  • Is it possible to bring bicycles aboard?

    Bicycles may only be brought aboard if they are stored in bicycle carry cases. However, this is limited to a maximum of two carry cases with a total length of 2m or less when measured along three sides and a weight of 30kg or less.

  • Is it possible to board cruises during rainy weather?

    Cruises operate during rainy weather. However, there are cases in which cruises are cancelled due to inclement weather (heavy rain and wind, etc.) and tidal conditions, etc. Contact us on the day of departure for details on cruise operations. (Tokyo Mizube Cruising Line Tel: 03-5608-8869)

  • Can pets be brought aboard?

    Only seeing-eye dogs, service dogs and hearing assistance dogs may be brought aboard. Even dogs locked away in carry bags cannot be brought aboard.

Fares

  • How much is the fare?

    The fares differ depending on the areas traveled. Adult fares start from 200 yen. Various discounts are available.

  • Is a child fare available?

    Children (elementary school age) will be charged half the cost of the adult fare. For preschool age children, the fare is free on a one-child-per-adult basis. For each additional child, the fare for elementary school age children applies. Children of junior high school age and above will be charged the adult fare.

  • Is a group discount available?

    There is a 10% group discount available (for groups consisting of 15 or more adults). Two elementary school and younger children (including pre-school children) will be calculated as one adult. Either see the page on group fares or contact us (Tokyo Mizube Cruising Line Tel: 03-5608-8869) for further details.

  • Is a discount for disabled people available?

    Disabled people and one care giver will receive a 50% discount on submission of a Handicapped Passbook or “Ai-no-Techo”, etc.

  • Can fares be paid by credit cards or e-money (Suica, etc.)?

    These can be used at the arrival and departure points equipped with ticket machines (Ryogoku Rivercenter and Asakusa Nitemmon).
    Fares must be paid in cash at all other points.

Facilities and Services

  • Is it possible to charter vessels?

    Charters are possible from one hour periods (calculated in periods of 30 minutes after the first hour). See the page on private charters for further details.

  • Can seats on board be reserved?

    Seats cannot be reserved. Numbered tickets will be issued to passengers in the order of arrival at all arrival and departure points during periods of congestion, and they will be allowed to board in this sequence.

  • Are meals available on board? Can food and drink be purchased on board?

    Vending machines selling soft drinks are available on board, but no other food, snacks or alcohol are available for sale. You are free to bring your own food and drink on board.

  • Are lavatories available on board?

    One men’s and one ladies’ lavatory are available. The ladies’ lavatory may be used by people in wheelchairs.

  • Is it possible to access the upper deck at all times?

    Note that there are cases in which the upper deck is closed due to inclement weather or tidal conditions.

  • Are guides available on board?

    Voice guidance via MD is constantly available on board. However, certain regular services (Asakusa-Odaiba Cruise) on Saturdays, Sundays and national holidays provide on-board guidance by volunteer Shitamachi river guides certified by the Tokyo Metropolitan Park Association.

  • Are car parks available?

    The Tokyo Mizube Cruising Line does not operate any official car parks. Chargeable car parks are available nearby certain arrival and departure points.

  • Is smoking permitted on board?

    Smoking is not permitted in the aft and upper deck seats, nor anywhere else on board.

Tokyo Metropolitan Park Association Tokyo Mizube Cruising Line

Tel: 03-5608-8869

Service hours:

Does not operate on Mondays (or the day after if Monday is a national holiday)