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Opening hours: 8:30 am to 9:00 pm (Open every day)




Baggage storage and delivery service at Shinjuku Station
KEIO NEKONOTE Baggage Service

TA-Q-BIN service (delivery/pickup)

You can send or pick up your baggage via Yamato Transport TA-Q-BIN delivery service at this counter. (Only within Japan)

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Sending your baggage

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Picking up your baggage



Sending your baggage

ic_yamato.pngYou can deliver your large baggage or plenty of souvenirs all at once. (Only within Japan)
Service details and charges are according to the Yamato Transport TA-Q-BIN delivery service.


Service outline


Same day delivery
Same day delivery available throughout the Kanto area.

Charges (incl. tax)
Please check the following delivery service price list.
Baggage service charges from this counter (PDF)

Size/Weight
The total of height, width and length up to 160cm, weight up to 25kg

Delivery company
Yamato Transport Co., Ltd.

Same day delivery area
Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi, ※Excluding remote islands
※Depending on the area, delivery on the day may be impossible.

Reception hours
8:30 am to 11:00 am

Delivery time
From 6:00 pm (for delivery on the same day) ※Specified times not available

Compensation
In the event that the baggage is lost or impaired, we will compensate damages up to 300,000 yen as the maximum liability amount in accordance with the TA-Q-BIN delivery service contract stipulated by Yamato Transport.

Points to note
Airport· golf course· ski resort delivery service cannot be used.
Please understand beforehand that it may not be available depending on weather and road conditions.



TA-Q-BIN service

Charges (incl. tax)
Please check the following delivery service price list.
Baggage service charges from this counter (PDF)

Size/Weight
The total of height, width and length up to 160cm, weight up to 25kg

Delivery company
Yamato Transport Co., Ltd.

Reception hours
8:30 am to 6:00 pm (for delivery on the same day), 6:00 pm to 9:00 pm (for delivery on the following day)

Compensation
In the event that the baggage is lost or impaired, we will compensate damages up to 300,000 yen as the maximum liability amount in accordance with the TA-Q-BIN delivery service contract stipulated by Yamato Transport.



FAQ

Q.Is there anything that cannot be delivered?

A. We cannot deliver dangerous items, marketable securities, animals and filthy items.
Please check the Yamato Transport TA-Q-BIN delivery service contract for details.
Click here for the various contracts of Yamato Transport TA-Q-BIN delivery service. (PDF)


Q.Do you provide boxes and packing materials?

A. Yes, we do. You can also buy only boxes or packing materials.


Q.Can I send golf bags, skis, snowboards, surfboards, musical instruments?

A. Delivery of golf bags, skis, snowboards, or surfboards available. (※ Same day delivery not available for the above items.)


Q.What kind of optional services are available?

A. Delivery date designation, time zone delivery service, payment on delivery, airport delivery service, golf course delivery service, ski resort delivery service available. (※ Same day delivery service for airport, golf courses, ski resorts is not available.)



Picking up your baggage

ic_yamato.pngYou can pick up the baggage delivered by Yamato Transport at this counter whenever it is convenient for you.
A valid Yamato Kuroneko membership will be required when picking up your baggage.
Please check the Yamato Transport website for more details.

Click here for the Yamato Transport website.



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Same day baggage delivery service (to hotel)

Same day baggage delivery service (to airports)

TA-Q-BIN service (delivery/pickup)

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